- How do I place an order?
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Shopping at SoccerMaxx.ca is safe and easy! Once all of your selected merchandise is in your shopping cart, you are now ready to check out and place your order.
1. Find the item(s) and place it/them in your shopping basket and go to the checkout.
2. Enter your address information.
3. Approve our terms and conditions.
4. Enter your payment info and process payment.
If an order is successful, you will always see an order confirmation page, as well as receive an order confirmation email from us. Please check the order confirmation email to ensure that all address information, as well as order information is correct. If something needs to be changed, please contact us asap. We will send you another email to notify you when your order has been shipped and with a tracking number. - What if the item I am looking for is not shown on the website?
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If an item is no longer available on the website, then we no longer have any in stock. Most items are not reordered. You may contact a local store to check availability of an item.
- Can you put a rush on my order?
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We’ll do everything we can to accommodate your request. Please note: items are shipped out within 24-48 hours and the expedited delivery service offered by Canada Post is used on all orders.
- How quickly do you ship?
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Usual delivery time varies from 3-5 working days depending on your location. Some remote locations might take longer, depending on local circumstances. So do please note that it is expected delivery time, not guaranteed delivery times. We will always send you an email with your Canada Post tracking number once we are ready for dispatch. You can then track your parcel via your tracking number on the Canada Post tracking site. In case of any issues or questions in relation to an individual delivery, we recommend you contact your local Canada Post or partner office for the fastest problem solving. You are of course also welcome to contact us in relation to any questions regarding your delivery.
- Can I change the shipping address on my order after I check out?
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No, please make sure to confirm your address before checkout.
PLEASE NOTE:Your shipping and billing address do not have to match. You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately - How do I know if my order shipped?
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Once our order is shipped from our warehouse, you will receive an order status email with a link to track your package.
- What country can I order from?
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At this time we only ship to Canadian and United States addresses (no P.O. Boxes). Check back with regularly because international shipping is a feature that will be introduced soon.
- Can I place an order and pick it up at one of your retail stores?
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Yes you can and we strongly encourage all local customers to come visit us in-store. You just need to select which store upon checkout and the product will be available for pickup at the chosen location within 48 hours.
- How quickly do you ship?
-
Usual delivery time varies from 3-5 working days depending on your location. Some remote locations might take longer, depending on local circumstances. So do please note that it is expected delivery time, not guaranteed delivery times. We will always send you an email with your Canada Post tracking number once we are ready for dispatch. You can then track your parcel via your tracking number on the Canada Post tracking site. In case of any issues or questions in relation to an individual delivery, we recommend you contact your local Canada Post or partner office for the fastest problem solving. You are of course also welcome to contact us in relation to any questions regarding your delivery.
- Can I change the shipping address on my order after I check out?
-
No, please make sure to confirm your address before checkout.
PLEASE NOTE:Your shipping and billing address do not have to match. You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately - How do I know if my order shipped?
-
Once our order is shipped from our warehouse, you will receive an order status email with a link to track your package.
- What country can I order from?
-
At this time we only ship to Canadian and United States addresses (no P.O. Boxes). Check back with regularly because international shipping is a feature that will be introduced soon.