Refund & Returns policy

Returns

If you want to return a product, please contact us at hello@soccermomsshop.com

Our policy lasts 30 days. If 30 days have gone by since our product was delivered to you, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We typically do not accept returns of Clothing items due to customer's error such as incorrect selection of sizes, designs, colors, etc

There are certain situations where only partial refunds are granted.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 -7 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@soccermomsshop.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@soccermomsshop.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should first send us an email at hello@soccermomsshop.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact information
Questions about Refund & Returns policy should be sent to us at hello@soccermomsshop.com